The support that you can receive from your shared website hosting supplier is very important, no matter if you have pre-sales questions and you are not a client yet, or you've got a technical trouble with a current account. Timely and correct information about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine hosting provider not from some reseller. If you purchase a hosting account through a company that doesn't own its servers and it can't access them directly, it's likely that you'll wait for a day or two in order to receive a response to any kind of query, thus your web sites may remain offline for quite a while. In comparison, a company which offers numerous options for communication and has a support staff available all the time will assist you to right away and help you minimize or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
We provide you with 24/7 customer, billing and technical support for our Linux shared website hosting. Even if you are not our client yet and you have questions, we will give you a hand promptly and provide you with the necessary info, to give you the choice to make an informed decision when you get your new web hosting account. We are available any time, including holidays and weekends, and we offer multiple options for communication to contact us - phone, live chat, email messages and support tickets. For your convenience, we have multiple phone numbers worldwide, therefore you will be able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The regular response time is around 15-20 minutes, so you can forget about waiting for a few days to get assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get timely support, in particular when your web site is not running efficiently for whatever reason. All our Linux semi-dedicated hosting include 24/7 customer and tech support, consequently if anything happens, you'll be able to use several methods to contact us - telephone line with a couple of local numbers around the world, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and general issues, so in case you do not have an account yet, for example, you are able to receive additional info regarding our services, or we can assist you with less complicated technical issues. The next two methods are for solely technical issues or anything which is more time-consuming because it's quicker to track the correspondence between you and our support crew. The guaranteed max reply time for them is only 1 hour, the regular one - 15-20 minutes, so you won't have to wait for an entire day in order to receive assistance like you may need to do with various other providers.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum response time guarantee, you will receive lightning-fast support when you purchase a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, which means that every time you open a support ticket from your billing account or you send an email regarding any issue with the server or the pre-installed software on it whatever the time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question requires more time to be resolved or if it needs to be sent to our admins, as it is much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live representative using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.