Though this is not the most importantaspect in order to recognize a dependable shared website hosting supplier from a bad one and a reseller from an actual provider, the option to call and consult with a live person is an indicator that you aren't using the services of a one-person service provider and that you'll be able to reach someone whenever you're in need of support. The telephone support for hosting services may range from standard to dedicated, therefore the problems that can be resolved with a phone call differ depending on the particular company. In the general case, these matters are more basic and feature billing or first level technical issues since more difficult tasks generally require a support ticket where both you and the sysadmins can follow the proceedings with a given situation. Nonetheless, being able to call your service provider can save you considerable time and efforts for the multitude of tiny problems which may eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
As we have live phone support 14 hours every day, you are able to call us and consult with our customer support representatives to learn more about all Linux shared website hosting that we supply and make sure that our servers match the system requirements for your websites prior to buying anything. For your benefit, we have phone numbers on as many as 3 different continents so you are able to call the one nearer to you - in the USA, Great Britain or Australia. In case you're already a customer, you will be able to call about general and billing matters, and even about some tech ones. In case the problem is strictly technical or it needs more time to analyze, you'll have to employ our ticketing system, which will allow both you and our technical support team to monitor the details given by both sides.
Phone Support in Semi-dedicated Hosting
Any time you want additional info about the Linux semi-dedicated hosting that we provide, you'll be able to call some of the three support phone lines we have worldwide - in the United States, the United Kingdom and Australia. In this way, you have the option to check in advance whether our services will be appropriate for your websites. In case you're already our client and you own a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours a day about any kind of billing or general issues. For strictly tech problems you will need to use our ticketing system to contact our tech support as someissues simply need longer time to be taken care of, but we can assist you on the phone with numerous minor tech problems as well, saving you efforts and time.