If you’ve got a site, a problem can always surface and it does not necessarily have to be connected to the hosting service itself. For instance, something may go wrong when you update an app or some critical data can be edited or erased unintendedly. No matter what the essence of the problem may be, you will have to touch base with the respective customer support team and request them to recover a backup or to help you troubleshoot the problem that you are experiencing. How promptly they will do that will determine the period of time that your sites will be unreachable. For specific sites such as social networking websites or online shopping portals, an oft-repeated inaccessibility often equals losing clients and money. That is why, it is extremely important to use the services of a hosting company that offers not only a good help desk support service, but also a timely one.
One-Hour Response Guarantee in Shared Website Hosting
In case you are using one of our Linux shared website hosting and you’ve got an inquiry or come across some difficulty, you can get in touch with us 24x7 by opening a helpdesk ticket or by writing an e-mail and we’ll make certain that you receive a reply in no more than sixty minutes. If the issue can be solved, we will do it before we respond, while in case there’s something that you need to do on your end, we will give you all the required info – what settings to check, what possible solutions to try out, and so on. Normally, you’ll receive a reply within thirty minutes max, which implies that waiting around for hours and hours or even for more than a day to receive support is something out of the question. Our 60-minute reply time guarantee is valid for any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support staff members are available at all times and they’ll reply to any trouble ticket that you open from our web hosting Control Panel within only 1 hour. The ticket response time is guaranteed irrespective of whether you have a general enquiry in regards to your semi-dedicated server or you come across a certain complication and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available 24x7x365 to take care of any billing, general or technical issue. If you get in touch with us about anything that’s within our capacity, we will solve it before we answer, which implies that you won’t have to wait for hours or days while the problem continues. In case there’s something that you need to do on your end, we will provide you with the needed details – what possible solutions to try, what actions to take, etc.