When your hosting service provider offers live chat support, you are able to talk with a representative in real-time and find out helpful info or get an issue resolved timely. The advantage of using chat instead of calling to talk with a live person is that you'll need only a computer with access to the world wide web, so you won't pay any rates if you are in a different country or state. What's more, it is a lot quicker to copy and paste data such as domains, usernames or error messages in other words details that are sometimes hard to provide to the other side on the telephone. The live chat is also a considerably quicker approach to contact your website hosting provider's support team compared to using a ticketing system. What's more, in the event that some situation requires a bit more time to be resolved, you're able to do something different while you wait for assistance on the live chat, which means that you won't waste time - something that's impossible in case you're on the telephone.