If you’ve purchased a hosting plan and you have certain inquiries connected with a given feature/function, or in case you have encountered some problem and you need assistance, you should be able to contact the respective client support staff. All hosting providers deploy a ticketing system regardless of whether they provide other methods of contacting them along with it or not, since the most effective way to tackle a problem most often is to open a ticket. This method of correspondence makes the responses sent by both parties simple to follow and allows the client service staff members to escalate the case in the event that, for example, a sysadmin needs to get involved. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will have to have no less than two different accounts to get in touch with the technical support staff and to actually administer the hosting space. Non-stop switching between the accounts could be a headache, not to mention the fact that it takes quite a long time for most web hosting companies to process the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while you’re browsing your website files or editing various account settings. The ticketing system is being closely monitored 24/7/365 by our client care staff representatives and the response time is maximum one hour, but it rarely takes more than twenty minutes to receive help. Unlike certain providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information regarding any billing or technical issue. Additionally, you can read a number of articles, which will help you fix the most commonly experienced issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with the notion that you should be able to manage everything related to your account from one single location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a question or bump into a difficulty, you can contact our client care staff representatives on the spur of the moment without the need to log into some other admin dashboard. You can browse your website files or check different account settings while submitting a new ticket or reading the reply to an old one. If you’ve got a huge number of tickets and you wish to find a particular one, you can make use of the smart search box, which is available in the Help section of the Control Panel. We will make sure you receive a response in less than an hour irrespective of the essence of your query or problem.