Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Answer Guarantee

  • Each ticket you send to our client assist crew will be attended to in about 1 hour. The common problems shall be taken care of right away. Nonetheless, if the assistance request you have submitted requires some help from a licensed admin technician, we are going to forward the ticket to him and will inform you about the delay.

  • Top quality support service
  • Professional Tech Help And Support Service

  • We deliver around the clock client assistance via a ultra–fast ticket program integrated into your Control Panel. You could e mail us anytime about any of the software packages that come pre–installed on the virtual server, such as the chosen Linux OS, the server management panel and our in–house produced Site Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • An in–depth and routinely updated knowledge base is integrated into our custom–built Site Control Panel. It provides quick tips on how to conduct all the fundamental website management duties. The Help zone presents comprehensive how–to article tutorials and step–by–step video guides. You can reach the Help section by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.