Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • All your assistance requests will be dealt with in no more than one hour after the trouble ticket or email has been received. If your case requires additional assistance from a server administrator, we’ll direct the ticket or the e–mail to the person on duty then leave a note to notify you that more time will be required for arriving at the best solution. If you order the Optional Managed Services package, any of the server management tasks included there will be executed whenever you specify.

  • Top quality support service

  • An Exceptional Technical Support Service

  • We will be available to you 24x7x365 to answer any queries that you may have with regard to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also require assistance with server admin procedures, you can take a glance at our Optional Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting services

  • Intuitive help center

  • An Intuitive Help Section

  • Our Site Control Panel is installed by default for each Linux dedicated hosting server. Among its functions is a very convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most instructional articles also video versions that show all the actions that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.